FAQs

For meat online ordering: which suburbs do you deliver to?

We deliver to every suburb in Brisbane :)

I can't input my postcode when ordering meat online...

Having problems with your online order? Contact us – we can help you out!

What are your delivery costs?

There is no delivery cost for orders over $100.00. For orders under $100.00 there is a $15 delivery charge.

What times do you deliver?

We deliver Tuesdays to Fridays, from 12pm to 4pm.

Orders received before 9pm Monday and 9pm Thursday will be delivered between 12pm and 4pm on the following day.

Do I have to be home for the delivery?

No, you do not need to be present for the delivery. We are happy to leave the order at your home or business premises, however, if you request to be present for the delivery, we will not leave it unattended.

Is it safe to buy online?

Over 60% of Australians buy online, so it has become a very common experience in most households. When you buy online, you should ensure you deal with a supplier you can trust and who offers a secure payment platform.

Carina North Quality Meats uses a secure payment gateway which encrypts your credit card details. This protects your credit card details from fraud.

Please note, we will never ask you to supply your credit card details via an email. If you ever believe we are asking for your credit card details, please contact the store directly.

How do I keep my credit card details confidential when purchasing meat online?

You should only buy from a merchant who can offer a PCI compliant payment gateway. This will encrypt your data and keep it secure. Carina North Quality Meats provides a PCI compliant payment gateway for all of your transactions.

What if there is a problem with my online meat order?

If you are unhappy with your order, please contact us by phone or via the Contact Us form on the website.

How do I remove an item from the shopping cart?

To remove an item from the shopping cart, simply click on the X to the right side of the item listing.

How do I edit an item once I have added it to the shopping cart?

To edit an item in the shopping cart, click on the item listing in the cart. This will open the Product Description Section. Here you can add, edit and update your cart.

What is the minimum order?

The is no minimum order for home delivery or in-store pickup.  However there is a delivery charge of $15 for orders under $100.

You can buy most items by weight from a minimum of 100 grams.

You can buy most items by individual item from a minimum of 1 unit.

Please explain the ‘price per unit’ and ‘price per kg’ function

Our shopping cart has been created to suit your preferred shopping method for different items. Therefore, for most items you can choose to shop by weight or by piece (unit).

For example, you may want to buy 1 kilogram of beef mince and 10 lamb cutlets. With our cart, you can choose the way you prefer to shop!

To buy in weight, the minimum order is 100 grams. This is shown as [  .1 ]

Therefore:

100 grams is 0.1

250 grams 0.25

1kg is 1.0

and so on

To buy per piece, the minimum order is 1  [1.0]

1 piece is [ 1.0 ]

2 pieces is [ 2.0 ]

and so on

How do I check or edit my order before proceeding to payment?

To check or edit your cart at any time, click on the Cart Checkout function at the top right of all pages, or above and below the shopping list function. You will also find and be able to edit your order in the sidebar of most pages.

I’ve forgotten my password and can’t log in

Click on the [My Account] function at the top right of the page and select the [Forgot Your Password] link under the Login button. You will then be asked to enter your email address and the password will be emailed to you.

Alternatively, if you have filled a cart and can’t remember your password at checkout, click the “I forgot my password’ link under the Members Sign In button.

I forgot the email address I used to register

Contact us via the Contact Us form and our staff will help you recover your email address.

How do I change my delivery or billing address?

Log into your account (top right), scroll down to Address Book and select the blue hyperlink to edit and update the address.

Why do I pay a ‘price estimate’ at the checkout?

We believe that you should never pay more online than the price per kilogram that you would pay when shopping in store.

We also want to bring you only the best quality produce, for the best possible price.

Due to seasonal variation in fresh produce, the weight per item can vary. We do estimate very closely the price based on the average weight we expect for that item, but we can not know the final price until we weigh your order in store, prior to pick up or delivery.

So, occasionally, your order may cost a little more than the price estimate, and occasionally it will cost a little less. In those cases, we will either charge your card a small additional fee, or we will refund a small amount to your card.

In either case, it guarantees you will never pay more per kilogram than the quoted price per kilogram in store.

And that’s the way it ought to be.